Refund Policy

Refund Policy

At Velvet Offers, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a hassle-free return and refund process.

Return & Refund Period:

•We offer 60 days from the date of delivery for returns and refunds.

•If 60 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

Free Returns:

•Returns are completely free! We cover the cost of return shipping, so you can shop with confidence.

•To start a return, simply contact our customer service team at [your contact email] or through our website, and we will provide you with a prepaid return label.

Eligibility for Returns:

•To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

•Proof of purchase, such as an order confirmation or receipt, is required to complete the return.

Refund Process:

•Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

•If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges:

•If you received a defective or damaged item, we will happily replace it. Please contact us within 60 days of receiving your order to arrange an exchange.

Contact Us:

•If you have any questions or need assistance with your return or refund, please reach out to our customer service team at Info@velvetoffers.com. We’re here to help!

Thank you for shopping with Velvet Offers! We appreciate your trust in our products and look forward to serving you.

This policy reflects the necessary changes and is designed to provide a clear and friendly experience for customers. Feel free to adjust any specific contact information as needed!